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Care Guide
Find a care service
Finding a care service: Here's how to succeed
Finding a care service:
Here's how to succeed
How do I find a care service?
How do I find
a care service?
Find the right care service in 5 steps
- Do you or your relative require basic care services?
- Is safe care guaranteed? For example, assistance with putting on compression stockings.
- Do pre-existing conditions or dementia necessitate more comprehensive care?
- How many hours of help are needed daily or weekly?
- What services should the care service provide? Notes and documents are a good basis for cooperation.
How extensive is the care required
and what is the scope of support?
How extensive is
the care required
and what is the
scope of support?
- It is best to clarify the scope of care and support in advance, e.g. with a care diary or care level application.
- If you are unsure, medical professionals, e.g. from the hospital, can provide support.
Questions that can help with the assessment:
Questions that can help
with the assessment:
- Is additional qualification required for nursing staff?
- Which services would you like to receive from a single source?
- Is there a need for household support?
- Should the care be provided at specific times?
- Do you prefer to have consistent caregivers, or is a change of staff acceptable?
What is important to you?
What is important
to you?
- Define your requirements in order to make targeted comparisons.
- Write down any questions, concerns, or expectations for the initial consultation.
- Example: Some caregivers also take on household tasks to relieve the burden on staff.
Use recommendations
Use recommendations
- Gather information from family members or acquaintances.
- Contact the recommended service and form your own opinion.
Care support center
- Advice on regional providers and their range of services.
- Information on specialized care services such as palliative care or treatment care.
Care consultation
- Care advisors are familiar with the regional care landscape.
- They can provide suitable contacts.
Long-term care insurance
Long-term
care insurance
- Contact persons at the long-term care insurance fund can also make recommendations.
Internet research
Internet research
- First impression through website, service overview and contact.
Where can I find a home care service?
Where can I find a
home care service?
- Research care services in your region, e.g. in:
- Eat
- Düsseldorf
- Mülheim an der Ruhr
- Krefeld
- Mönchengladbach
- Neuss
- Oberhausen
- Vicinity
What happens during an initial consultation?
What happens during
an initial consultation?
- Contact us by phone or email.
- Reliable care services will get back to you promptly.
- CarePlus example: Initial telephone consultation, then a personal meeting with an individual offer on site.
- An on-site visit offers the opportunity to assess the home environment.
- Trust, communication, and personal gut feeling are crucial.
- Tip: Our care service checklist can provide additional support.
How much does each care service cost?
How much does each
care service cost?
- A cost estimate will be provided after the initial consultation.
- CarePlus: Early transparency regarding costs, including a cost estimate before the start.
- Remuneration is based on service packages – e.g., full body wash or medication administration.
- Direct billing with the long-term care insurance fund via a points system is possible.
- The qualifications of the nursing staff can mean differences in the price-performance ratio.
- Comparing costs is time-consuming, but worthwhile.
Checklist for home care services:
Which home care service is good?
Checklist for home care
services: Which home
care service is good?
Home visit
- Getting to know each other personally is valuable for both sides.
- CarePlus: On-site service consultation possible at any time.
Accessibility
- Quick feedback speaks to good organization.
- CarePlus: Direct contact persons are available for you.
Cost
- A cost estimate should be provided after the initial consultation.
- Obtain information on financial support (e.g. relief allowance).
- CarePlus: Transparent presentation of the cost structure.
Qualification of nursing staff
- Different qualifications for different nursing tasks.
- CarePlus: Instruction is provided by the nursing service management.
Dedicated contact persons
- Reliable availability in case of changes or questions.
- CarePlus: Dedicated caregivers and contact persons.
Dealing with problems
- A good care service will be approachable in case of disagreements.
- CarePlus: Proactive communication with designated contact persons.
Invoice
- Transparent billing models demonstrate trustworthiness.
- CarePlus: Direct billing with long-term care insurance is possible.
Care contract/agreement
- The contract contains all the agreements discussed.
- CarePlus: The contract is explained transparently and reviewed together.
What to do if you can't find a care service?
What to do if you can't
find a care service?
- In case of short-term need, extending the hospital stay may help.
- CarePlus: Contact us – we will find a solution together.
Conclusion
- In some regions it is difficult to find a care service with available capacity.
- If you have a choice: Take the opportunity, compare providers and follow your gut feeling.
We are here for you!
We’d be happy to advise you on which services are right for you. This way, you’ll receive basic care tailored to your individual needs or those of your loved ones. Do you have any questions? Our staff will be happy to answer them. Give us a call!
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CONTACT
-
Sernitas GmbH
BioMedizinZentrum Bochum
Universitätsstraße 136
44799 Bochum - +49 234 367 10 050
- +49 234 966 45 602
- info@sernitas-care.com
OUR OFFICE HOURS
MENU
USEFUL LINKS
CONTACT
-
Sernitas GmbH
BioMedizinZentrum Bochum
Universitätsstraße 136
44799 Bochum - +49 234 367 10 050
- +49 234 966 45 602
- info@sernitas-care.com
OUR OFFICE HOURS
