Care contract

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Care Guide

Care contract: What needs to be considered?

Care contract:

What needs to be

considered?

What is a care contract?

A care contract is a written contract between a care service provider and the person in need of care or their representative.
It regulates all agreements regarding the implementation and organization of care services.
Both parties confirm their cooperation for optimal care by signing this agreement.

Contents of the care contract:

What needs to be considered?

Contents of the care

contract: What needs

to be considered?

Formal requirements

Contracting parties: The names and addresses of both parties must be included. If the person requiring care is not capable of signing, an authorized representative can do so.
Contract duration: The start date and duration (usually indefinite) must be specified. Termination ends the contract.
Attachments: These include supplementary agreements such as service descriptions, fee schedules and data protection documents.
Delivery: Both parties receive a complete, signed copy.
Approval: The care service must be approved according to § 72 SGB XI in order to be allowed to bill the long-term care insurance fund.

Contents of the care contract

Service descriptions: A detailed list of all services to be provided – simply listing them is not sufficient.
Availability: It should be clearly defined who is available and when. An on-call emergency service is advisable and should be clearly defined and its number specified.
Service provision: It should be noted who provides the care services and whether external partners are involved.
Care documentation: Written documentation must be available and accessible at home.
Performance records: Based on the documentation, a performance record is created, which must be reviewed and signed.
Costs: The costs should be presented transparently in a table. Unacceptable price increases must not occur.
Billing: The billing method (e.g., directly with the long-term care insurance fund or via invoice) must be clearly stated.
Data protection and confidentiality: Confidentiality and the protection of personal data must be guaranteed and regulated.
Liability: The care service should have adequate insurance and include liability provisions.
Emergency procedures: It should be defined how to proceed in an emergency, e.g. key arrangements or emergency contact.
Apartment keys: A handover protocol for the keys should be enclosed as an attachment.
Complaint management: A procedure should be described for how to proceed in case of dissatisfaction.
Termination: The person requiring care may terminate the contract at any time without notice. The care service has a notice period of 14 days.

Who is allowed to sign the care contract?

Who is allowed to

sign the care contract?

The person in need of care themselves.
A legal guardian.
An authorized representative, provided that a power of attorney clearly stipulates this.

Terminating a care contract: What to consider?

Terminating a care

contract: What

to consider?

You may terminate the care contract at any time without notice and without giving reasons.
The care service must observe a notice period of at least 14 days.

Contents of a written notice of termination

Contents of a written

notice of terminationg

Contracting parties: Care service and person in need of care, including addresses.
Contract number
Termination date: Date from which the termination should take effect
Confirmation of cancellation: Please send written confirmation.
Signature

Conclusion

A care contract is an important document and should be thoroughly reviewed.
Ask any remaining questions to avoid misunderstandings.
If you are dissatisfied, you have the right to terminate the contract without notice at any time.

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